IT Support Engineer (m/f/d)

Are you a talented IT technician with a service provider mentality? Do you have an analytical mindset and a structured way of working in your blood? Error analysis is your hobbyhorse and you can find a solution to any problem? Then we are looking for you!

You can look forward to this

We are one of Germany's leading providers of software solutions in the areas of quality and process management. In the heart of Göppingen, we are not only continuously developing our core product - the QM software roXtra - but our team is also growing steadily. We are looking for IT support as soon as possible.

As a contact person for our customers from all German-speaking countries, you will help to process and solve complex and technical inquiries. You will communicate with our developers to analyze and rectify errors and improve systems and applications. In the event of serious technical problems, you will use log files and database queries to carry out analyses and find sustainable solutions. You will also advise customers and users on technical issues.

We want you to develop both professionally and personally with us, which is why we work together to develop your professional and personal strengths to a high level.

What you should bring with you

A degree with a focus on computer science or training in the IT sector (e.g. computer science, IT system electronics) or relevant professional experience
Knowledge in the administration of Windows operating systems (Windows Server, Windows 10/11), possibly even including Active Directory and Entra ID
Preferably experience in technical support
Practiced handling of relational databases
Enjoy new challenges
Pleasant and confident demeanor
High customer and service orientation and enjoy working with people
Structured way of working, problem-solving orientation and the ability to explain technical issues clearly and implement solutions quickly
You are fluent in German; knowledge of English is an advantage
A bright and cool head that you keep even in hectic situations

What we offer you

Look forward to a permanent employment contract in a stable working environment
In addition to 30 days of vacation, we offer you a home office arrangement 2 days a week for your work-life balance
Flexible trust-based working hours
No emergency and weekend service
We provide you with powerful notebooks and AI tools
Thorough familiarization with your tasks and projects
Flat hierarchies with plenty of room for your ideas and your personal and professional development
Relaxed working environment, informal culture, regular drinkouts, cool team events with colleagues - our game area (foosball table, mini table tennis table, dartboard, creative room with massage chair and X-Box) is perfect for a break in between. You can enjoy the beautiful weather in our outdoor area.
A very well established product on the market with top references
Wide range of corporate benefits in terms of health, sport and employee events
Our central location enables convenient and sustainable travel by public transport or bicycle
Free drinks, coffee and fresh fruit are a matter of course for us

How to get on board: Your way to us

Your contact person: Anna Schwarzkopf

jobs@roxtra.com

+49 7161 505 700

1. submit application 📩

Simply send us your application documents, stating your salary expectations and your earliest possible starting date, by e-mail to jobs@roxtra.com or via our online form. We will check them promptly and get back to you as soon as possible.

2. first meeting (video call)

You will get to know us in an initial video call. This is about an open exchange - you learn more about Roxtra and can ask your questions. At the same time, we want to find out more about your motivation and expectations.

3. personal insight on site

If the first impression is good for both sides, we will invite you to our office in Göppingen. Here you will get to know your future team, get an impression of everyday working life and experience our corporate culture at first hand. It is important to us that you feel comfortable right from the start and can find out whether we are the right employer for you.

4. welcome to Roxtra! 🎉

Once we have convinced each other, you will receive a contract offer - and then it's time to get started: Welcome to Roxtra! We will ensure a smooth start, guide you through your induction and look forward to getting started with you.